Vonics

clinic.vonics.ai

Reception calls answered without turning your clinic into a call centre.

Vonics helps clinics capture patient intent, book and reschedule appointments, send SMS confirmations and hand context to reception while keeping clinical judgement with your team.

Build a clinic workflow See clinic connectors
Appointment calls Patient intake notes Reception handoff
Book Reschedule Cancel Confirm Summarise Escalate

Positioning

Clinic AI reception needs deeper safeguards than a generic answering bot.

Competitors such as Cliniva show that clinics want phone automation tied to practice systems. Vonics keeps the pitch administrative: reception workflows, appointment actions, audit trails, handoff and connector governance.

01

Answer routine calls

Opening hours, appointment requests, callbacks and admin questions can be handled without blocking reception.

02

Capture safe context

Collect admin details, preferred practitioner, appointment type and urgency without providing medical advice.

03

Hand off with proof

Give reception a concise note, transcript, recording link and next action before they return the call.

First workflows

Build around front-desk pressure, not clinical diagnosis.

1

Appointment booking

Find a suitable booking window, collect details and confirm the next available admin action.

2

Reschedule and cancel

Capture patient intent, appointment reference and preferred times for reception review or connector writeback.

3

New patient intake

Gather admin intake details, consent prompts and referral context before the first visit.

4

After-hours escalation

Use strict rules to direct emergencies away from the bot and pass admin callbacks to reception.

Connector map

Name the practice systems up front.

Clinic buyers want to know whether reception automation reaches their real appointment book. This is the connector order we should build and sell against.

ClinikoAvailable: patients, practitioners, appointment types and appointments.
BP PremierPlanned via Halo Connect or approved access path for appointment and patient lookup.
NookalDiscovery: appointments, clients, intake and reminders.
Google CalendarAvailable: booking windows, availability and confirmations.
Microsoft 365Available: calendar, mailbox and Teams handoff patterns.
XeroBeta: invoice lookup and admin payment reminders.
SMS / VoiceAvailable through Twilio or existing telephony paths.
Webhook / APIBridge for PMS or CRM systems without direct support.

Partner names and logos are used for identification of integration targets only. Connector status does not imply endorsement, certification or formal partnership unless stated in writing.

Clinical guardrails

Administrative automation only, with clear escalation boundaries.

Vonics clinic workflows should not diagnose, treat, prioritise clinical risk or replace medical advice. The first product surface is admin reception: appointment handling, intake capture, reminders, callback notes and human handoff.

!

Emergency deflection

Emergency or urgent-care phrases route to approved instructions and human escalation rules.

+

Data minimisation

Collect only what the appointment workflow needs and keep clinical content out of broad summaries where possible.

*

Audit trail

Store transcript, recording reference, workflow decisions and handoff notes for review.

Core packages

Same four Vonics packages, with clinic-safe admin workflows.

Choose by workflow count and integration count. SMS, carrier minutes, practice-management connector builds and compliance review remain separate or quoted.

Starter

For one first workflow such as appointment notes or callback capture.

$79/mo
  • 1 workflow + 2 integrations = $79/mo
  • Call summary, transcript and reception note
  • Email, SMS or Teams handoff path
Discuss Starter

Growth

For booking, reschedule, intake and reminder workflows.

$249/mo
  • 5 workflows + 5 integrations = $249/mo
  • Calendar or Cliniko workflow support
  • Reception handoff and review rules
Discuss Growth

Operations

For multi-practitioner teams with reporting and governance needs.

$690/mo
  • 20 workflows + 15 integrations = $690/mo
  • Audit, reporting and review support
  • Multi-practitioner workflow rollout
Discuss Operations

Enterprise

For BP Premier, Nookal or clinic-specific integration work.

Custom
  • Custom workflows + custom integrations = quoted
  • API or approved-access path
  • Privacy, audit and test-practice mapping
Contact sales

Animated clinic pitches

Reception scenarios with guardrails built in.

Short scenarios in the Vonics cartoon illustration style, with subtitles for silent viewing.

Appointment request

Handle admin booking calls without turning the assistant into clinical triage.

Vonics captures appointment intent and preferences.Booking rules stay administrative and bounded.Reception receives a concise handoff.

New patient intake

Collect admin details while keeping medical advice and judgement with the clinic.

Only the needed admin details are collected.Emergency phrases are deflected to approved instructions.Reception reviews before any sensitive next step.

Reception overflow

Let callers feel heard while your front desk keeps moving.

Vonics answers when reception cannot.The caller receives a simple confirmation.Staff call back with context already attached.

Clinic FAQ

Questions before using AI reception in a clinic.

Does Vonics provide clinical advice?

No. Vonics should support administrative reception workflows and hand off clinical, urgent or uncertain matters to practice staff.

Can reception review the output?

Yes. A safe first workflow can send appointment requests, intake notes and callback needs to reception for review.

Can it connect to clinic systems?

Cliniko is an available path, with BP Premier, Nookal, calendars and approved access paths handled through scope.